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If a file has wrongfully been detected during an Antivirus scan, this is called a false-positive. By submitting a false-positive we review the file, and if we agree that the flag is incorrect we update our definition database.
If a file submitted through this page contains new malware which is currently unknown to us, a definition will be added to our databases. After doing so, our Antivirus will block, detect and if possible remove it in future Antivirus scans.
We’re confident you’ll love TotalAV™, but if you decide it’s not for you, we offer a full refund policy for your peace of mind.
You can request a refund within 30 days of starting or renewing an annual or biannual subscription, or within 14 days of starting or renewing a quarterly or monthly plan. Refunds are only issued upon request and require termination of your subscription. Simply cancelling your subscription (i.e., disabling auto-renewal) will not end your service or automatically trigger a refund.
Your satisfaction is our top priority, and we’re confident you’ll enjoy:
Click here for full details on our Refund and Cancellation Policy, including how to request a refund.
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